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Telephone system maintenance & support

phonesystem9TNS deals with every aspect of telephone system care including:

  • Installation
  • Maintenance
  • Shifts and changes
  • Upgrades

Modern systems need the highest level of professional maintenance. TNS has access to a nationwide network of engineers who have the expertise to provide every customer with total support.

Our help Line can identify problems using remote diagnostics and as a result in many cases a solution can be implemented immediately without a site visit. Where a site visit is required it will be undertaken in line with the category of maintenance cover that is chosen.

phonesystem9aCategory A
Monday to Friday: 9.00am - 5.00pm
(bank holidays excluded)
System failure in excess of 20%:
4 working hours response
Minor system faults:
16 working hours response

Category B
Monday to Saturday: 9.00am - 5.00pm
(bank holidays excluded)
System failure in excess of 20%:
4 working hours response
Minor system faults:
16 working hours response

Category C
365 days a year, 24 hours a day without exception
System failure in excess of 20%:
4 working hours response
Minor system faults: 16 working hours response

Category D
Monday to Friday: 9.00am - 5.00pm
(bank holidays excluded)
Any level of system failure: 4 working hours response

Category E
Individually tailored solutions including mixed cover across multiple sites and even Pay As You Go 24 hour cover
Any level of system failure: 4 working hours response.

For more information call TNS NOW on 0117 379 0500
or email info@telecomns.co.uk

Telecom Network Services Ltd, 3 Long Thorn, Backwell, Bristol, BS48 3GZ Reg No. 4447539

TNS - Telecoms

Testimonials

"Your call rates are excellent. From time to time we are approached by other call providers who promise to make us savings. When we show them your bills they always say there is no saving to be made as your rates are so good!"

E.Bell, Bursar, Brigidine School, Windsor.